People always enjoy those "Help Desk" questions from the computer-challenged bozos out there ... the ones who get up to physically open a window in the room when asked if they have Windows open.

Lately however, I have discovered that this challenge works both ways.  Either that or when dealing with an on-line help desk, the "help-operator" is either using a canned question & answer manual or they don't understand the English language because they are located somewhere in India or China or some other country.

This morning I attempted to access my Monster.com account.  Because it's been a few years (and a few email addresses) ago, I had no idea which email address was on the account and after a couple of attempts I gave up and went for the on-line chat help.

The on-line chat went something like this:

Rashmi: Good morning. Thank you for using Monster.com. How can I be of assistance today?
Me:  Good morning, Rashmi.  It's been several years since I used my Monster.com account and I don't remember what email address and password I last used.
Rashmi:  No problem. I can help you with that.  I need your full name and email address.
Me:  My current email address?
Rashmi:  The email address associated with your Monster.com account.
Me:  Is this a trick question?
Rashmi:  No. Can you please give me the email address?
Me:  If I knew that email address, why would I be asking YOU for it?
Rashmi:  Okay. Can I have your full name, please?
Me:  Penny S******
Rashmi:  Thank you. I will see what I can find for you.

After several other questions, such as "please tell me some of your work experiences" and "What is your favorite pet's name?"  my new friend Rashmi found the account and the conversation continued.

Rashmi:  Great!  I've found your account.  Would you like it emailed to the email address associated with the account?
Me:  Is this another trick question, Rashmi? That email is no longer valid. Which is the whole reason we've struck up this friendship, remember?
Rashmi:  Okay.  Would you like to change the email account?
Me:  Well, hey!  There's a thought!

Okay, so maybe I'm a tad bit sarcastic when it comes to this type of stuff. 

And I probably shouldn't look for a job at the Help Desk.